Your privacy is important to us.
This Privacy Policy explains how Sympo Private Limited ("SYMPO", "we", "us", or "our")
collects, uses, stores, and protects your personal information when you use our mobile application,
website, and related services (collectively, the "Platform").
This policy is published in compliance with applicable Indian laws, including:
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures) Rules, 2011
- Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
1. Information We Collect
We may collect the following categories of personal information:
- Mobile number and basic account details
- User profile information and images
- Table booking and reservation data
- Location data for geofencing and venue validation (with permission)
- Limited communication metadata (time, duration, interaction status)
2. Purpose of Collection
Your information is collected and used for:
- Account creation and management
- Providing platform features and services
- Processing bookings and subscriptions
- Fraud detection and platform security
- SOS and user safety features
- Customer support and grievance handling
- Compliance with legal and regulatory obligations
3. Data Sharing
Your information may be shared only as necessary with:
- Partner pubs and venues (for booking fulfillment)
- Payment gateways and financial service providers
- SMS, email, and notification service providers
- Analytics and performance monitoring services
- Government or law enforcement authorities when legally required
We do not sell your personal data to third parties for marketing or advertising purposes.
4. Data Retention
- Personal data is retained only as long as necessary for service delivery and legal compliance
- Dating chats are automatically deleted within six (6) hours
- Booking and transaction records may be retained as required by law
5. Security Measures
SYMPO uses industry-standard administrative, technical, and physical safeguards
to protect personal data against unauthorized access, misuse, or disclosure.
However, no digital system is completely secure, and we cannot guarantee absolute security.
6. User Rights
Subject to applicable laws, users may:
- Request access to their personal data
- Request correction or update of inaccurate data
- Request deletion of their personal data
- Withdraw consent where applicable
Requests can be made through in-app support or via email.
7. Children’s Privacy Policy
SYMPO is strictly intended for adults only.
- The Platform is not intended for users under 18 years of age
- Alcohol-related and dating features require users to be 21 years or older
- We do not knowingly collect personal data from children or minors
- If a minor account is detected, it will be immediately terminated and data deleted
If you believe a minor has provided us personal data, please contact us immediately.
8. Contact & Grievance Redressal