Privacy Policy

1. Information We Collect

1.1 Information You Provide

Account Information:

• Full name
• Email address
• Phone number
• Date of birth (for age verification)
• Gender and sexual orientation
• Profile photos
• Bio and interests

Verification Information:

• Government-issued ID (Aadhaar, PAN, Passport, DL)
• Selfie for photo verification
• OTP verification codes

Profile & Preference Data:

• Dating preferences (age range, location, interests)
• Favorite venues and pub types
• Drink preferences
• Relationship goals
• Occupation and education

Booking Information:

• Table reservation details
• Venue preferences
• Special requests
• Guest count

Payment Information:

• Credit/debit card details (tokenized)
• UPI ID
• Billing address
• Transaction history

Communication Data:

• Messages with other users
• Customer support conversations
• Feedback and reviews

1.2 Information We Collect Automatically

Device Information:

• Device type and model
• Operating system
• Browser type
• IP address
• Device identifiers (IMEI, advertising ID)

Location Data:

• GPS location (with permission)
• City and region
• Venue check-ins

Usage Data:

• Pages visited
• Features used
• Time spent on app/website
• Search queries
• Profiles viewed
• Matches and connections

1.3 Information from Third Parties

• Social media profile data (if you sign up via Facebook/Google)
• Payment processor information
• Verification service data
• Partner venue information

2. How We Use Your Information

2.1 Core Services

• Matching: Connect you with compatible users based on preferences
• Profile Display: Show your profile to potential matches
• Communication: Enable messaging between matched users
• Bookings: Process table reservations at venues
• Events: Register you for speed dating and social events

2.2 Account Management

• Create and maintain your account
• Verify your identity and age
• Process payments and subscriptions
• Send booking confirmations
• Provide customer support

2.3 Safety & Security

• Detect and prevent fraud
• Identify fake profiles and bots
• Enforce community guidelines
• Investigate reported violations
• Comply with legal obligations

2.4 Improvement & Analytics

• Analyze usage patterns
• Improve matching algorithms
• Test new features
• Personalize user experience
• Conduct research and surveys

2.5 Marketing & Communication

• Send service updates and notifications
• Share promotional offers (with consent)
• Recommend events and venues
• Send newsletter (if subscribed)

3. Information Sharing

3.1 With Other Users

Your profile information is visible to:

• Other users based on your preferences
• Users you match with
• Event attendees (first name and photo only)

We never share: Your phone number, email, payment info, or government ID with other users.

3.2 With Partner Venues

When you book a table, we share:

• Name and phone number
• Reservation details
• Guest count
• Special requests

3.3 With Service Providers

We work with trusted third parties for:

• Payment Processing: Razorpay, Paytm, Stripe
• SMS/Email: Twilio, SendGrid
• Cloud Storage: AWS, Google Cloud
• Analytics: Google Analytics, Mixpanel
• Verification: Government ID verification services

All service providers are contractually bound to protect your data.

3.4 Legal Requirements

We may disclose information when required by:

• Law enforcement agencies
• Court orders or subpoenas
• Government investigations
• Legal proceedings

3.5 Business Transfers

In case of merger, acquisition, or sale of assets, your data may be transferred to the new entity.

3.6 We Never Sell Your Data

4. Data Storage & Security

4.1 Where We Store Data

• Primary servers: India (Mumbai, Bangalore)
• Backup servers: India and AWS Asia-Pacific
• All data stored within Indian territory for Indian users

4.2 Security Measures

• Encryption: AES-256 for data at rest, TLS 1.3 for data in transit
• Access Controls: Role-based access, multi-factor authentication
• Monitoring: 24/7 security monitoring and alerts
• Audits: Regular security audits and penetration testing
• Compliance: ISO 27001 certified infrastructure

4.3 Payment Security

• PCI DSS Level 1 compliant
• Card details never stored on our servers
• Tokenization for all payment methods
• 3D Secure authentication for card payments

4.4 Your Responsibility

• Keep your password secure
• Don't share account credentials
• Log out from shared devices
• Report suspicious activity immediately

5. Your Rights

5.1 Access Your Data

Request a copy of all data we hold about you:

• Go to Settings → Privacy → Download My Data
• Receive file within 30 days
• Includes all profile, message, and transaction data

5.2 Correct Your Data

• Update profile information anytime in app
• Contact support for assistance
• Changes reflected immediately

5.3 Delete Your Data

Request account deletion:

• Settings → Account → Delete Account
• Or follow Delete Account Process
• Data deleted within 30 days
• Some data retained for legal compliance (6 months)

5.4 Export Your Data

• Download all your data in machine-readable format
• Transfer to another service (data portability)

5.5 Restrict Processing

• Hide profile from searches
• Disable location tracking
• Opt out of marketing emails
• Pause account temporarily

5.6 Object to Processing

• Object to automated decision-making
• Request manual review of account actions
• Opt out of analytics

5.7 Lodge a Complaint

Contact our Grievance Officer or Data Protection Officer:

• Email: privacy@sympo.club
• Response within 72 hours
• Resolution within 30 days

6. Cookies & Tracking Technologies

6.1 What Are Cookies

Small text files stored on your device to remember your preferences and improve experience.

6.2 Types of Cookies We Use

Essential Cookies (Cannot be disabled):

• Authentication and login
• Security and fraud prevention
• Session management

Functional Cookies:

• Remember preferences
• Language selection
• Location settings

Analytics Cookies:

• Google Analytics
• User behavior tracking
• Feature usage statistics

Advertising Cookies:

• Facebook Pixel
• Google Ads
• Retargeting campaigns

6.3 Managing Cookies

• Browser settings to block cookies
• Cookie preference center on website
• Opt out of Google Analytics: tools.google.com/dlpage/gaoptout

See our complete Cookie Policy.

7. Children's Privacy

We do not knowingly collect information from anyone under 21. If we discover a minor's account:

• Account deleted immediately
• All data removed from our systems
• Parents/guardians notified

Report underage users: safety@sympo.club

8. Data Retention

How Long We Keep Your Data:

Permanent Deletion:

After retention period, data is permanently deleted using secure erasure methods.

9. International Transfers

Data Storage Location:

• Indian users: Data stored in India
• Cloud backups: AWS Asia-Pacific (Singapore) with encryption
• We do not transfer sensitive data outside India

Safeguards for Transfers:

• Standard Contractual Clauses
• Encryption during transfer
• Regular audits of third-party processors

10. Changes to This Privacy Policy

We may update this policy to reflect:

• Changes in laws or regulations
• New features or services
• Improved privacy practices

How We Notify You:

• Email to registered address
• In-app notification
• Banner on website
• 30 days notice for material changes

Continued use after changes = acceptance of new policy

11. Contact Us

Data Protection Officer

Grievance Officer

For Privacy Concerns:

• Email: privacy@sympo.club
• Subject line: "Privacy Inquiry"
• Include: Your name, email, and concern details